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| - First off, I have eaten here exactly three times (I try to give everything a fair chance), and it is nowhere near as good as the other Famous Dave's. The staff are depressing (no smiles), and everyone walks around like they'd rather be somewhere else. First reason to go to a different one. I like to go to restaurants where the staff smiles, and makes you feel welcome.
It was 11 am and our waitress wanted to know if we wanted margaritas. Really? At 11 am? How many alcoholics come into this place? She should have asked if we wanted anything to drink, and just left it at that. Are there really that many people who are drinking before noon? (not that I'm slamming those who do, but really)...
It took quite a long time for our food to arrive, and we only ordered hamburgers. It wasn't full and took longer than it should have.
Lastly, and this is the one which bothers me the most - we have a punch card where if you buy 5 lunches you get one free. Except you don't. Unless you're a single diner. It works like this: When you buy a lunch they punch the card, and after 5 punches, you get a free lunch. BUT, if there are two of you, they make you use TWO cards, so you're actually buying TEN lunches to get one. In reality, when you buy two lunches, there should be two punches on one card. That's the way it works at other restaurants I have cards at - they don't make you purchase two lunches and then punch it only one time. Their little "free lunch punch card" is misleading and needs to be changed.
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