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  • I went to Lowe's in search of a garbage can with wheels. My sister and I entered through the plant department. As we entered there was a large rack of small plants that were 50% off the listed price. It was a handwritten sign, the message was easy to understand and very clear. I didn't see any other pricing on the plants that made this misleading. As we walked through I saw a cashier running around watering some plants. We began the search for the elusive can. In the past, I had seen employees wearing company vests in various areas of the store. I'm pretty sure I walked a secret path where all employees were invisible. While staring up at the signs I finally catch a glimpse of an employee behind a lighting desk. I say hello and explain what I'm searching for. There was no smile, no greeting, no friendly tone of voice, I felt as though I was an inconvenience to this individual. We follow the directions and find the can. We decide to pay and exit through the plant department. On the way we see another rack of various sized plants and flowers. This rack had a printed "50% off" sign. We saw the original pricing tags in white and other tags in yellow. In some cases the yellow tag was not 50% off the white tag. The sign didn't say 50% lowest price or price marked is 50% off. We banter back and forth between ourselves trying to make sense of it all. It would have been simple to ask a CSR...but there were none to be found! We arrive in checkout and the CSR is friendly, outgoing and helpful!! We donate to their current promotion, (sign the shamrock- they hang it and it will help some organization). I normally shop at Home Depot and will continue to after I have spent the remaining money on my GC. This was a great opportunity for Lowe's to WoW me away from HD. It could happen on my next visit, afterall we eventually found an employee that did their job beautifully. Anything is possible! Good Luck Lowes on the next go-a-round.
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