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| - If you are into being scammed and treated like dirt, buy your car here!!
My wife and I ordered a 2014 Highlander LE Plus to be built exactly to our liking at another downtown dealership. We live in the Centennial Hills area so we thought we would just take a look to compare. Of course, dealerships are good at getting you to go in and sit down to have a "chat". We told them our situation and they couldn't compete with our pre-ordered vehicle because they don't have any LE Plus models on their lot. The manager then said that they want us to walk out with a Limited edition. We told them that it is outside of our budge as their available inventory was well above $40k. They told us to name them a price and after some hesitation, we did. It was a low one, and we told them that we know its a low one simply because we didnt want to exceed our budget. We were ok not getting the Limited as we were excited about our LE Plus that was soon arriving. They went back to the GM who approved the deal. We have told them our plans to trade in my wife's old car, including our owing balance. They also came back and said, no problem... they will do it. So we were excited. We wanted to go back the next day with money and all but our sales guy said he was off so we went back Friday (2 days after the deal was made). We go Friday with a cashiers check and cash to pay for the vehicle planning maybe an hour tops for paperwork. We sit there for over two hours, waiting for the documents to come so we can sign and drive off. Then sales guy comes back saying that the same GM, who approved and lured us into spending over our budget, is now over the phone saying that he can't sell it to us at that price. Got Joe, the floor manager involved. He tried to do the typical car salesman buttering up but that doesnt fly with me. So all he said to me was "we dont even have to sell you this car at all!". They said they won't take our trade-in either and that we have to pay more for the vehicle. Long story short, because we needed a bigger car, we paid their proposed higher price anyway. But during the entire process, even the finance manager, who chimed in annoyingly, was very condescending. They treated us like we just robbed them and took advantage of them... like we were scums... when really they were pulling something shady last minute. Since then, the only person kind enough and cared enough was Debbie, the customer relations manager, who has been wonderful... however, there are limitations to what she could assist with. None of the higher management is concerned enough or have the courtesy to call me back to discuss the situation.
Lastly, our title has been sent to the wrong place TWICE... and still at this point (over two momths after the purchase) we dont know if that issue has been corrected by the dealership yet. It was a piece of paper our bank provided to give to the dealership, with all very clearly stated instructions and address to send the title. Somehow it is done incorrectly twice, and counting.
So yes, if you want this kind of first-class service and this kind of hassle-free experience, buy your cars to your hearts content here!
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