I found reviews of Pretty Kitty on Yelp but I pass it daily. My previous Estetician at a smaller salon was out of town so I went on Yelp looking for another spa as I was taking a quick trip the next day and could not wait for her to return.
I'll start with the good aspects first- the staff was extremely friendly. The atmosphere was clean, warm & inviting. The music was calming and tranquil, however, my Estetician (Amelia) was in a rush to finish my wax. It felt as if the company was having a contest on who can complete as many waxes as possible in a short amount of time. I understand the "Out In 15 Minutes" Gimick but not when quality suffers.
It didn't make sense because I arrived 15 minutes early. The Estetician took me back right away and I was rushed the entire time. The waxing literally took 10 minutes to complete. Granted I did not request a Brazilian, I requested a partial. The warm inviting atmosphere was disturbed because of the "timed" wax experience. For $45 I expected a little more gentler service. She didn't even cool the wax at times before applying it. Ouch!!! After the rough, rushed wax session, I expected her to finish the wax with a soothing oil but she made me wipe off the extra wax myself. As I gave my skin a quick wipe-over with oil, I was amazed to see a blood stained wipe..
I was prepared to pay the extra $17 (compared to my regular Esthetician) if I liked the Pretty Kitty and become a Regular but I will just stay with my other Estetician. She is more economical and very gentle. And it only takes her 15 minutes to complete my wax.
Service is number one, I didn't get that here..