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  • Excellent Service! I am not easily impressed, especially when it comes to car dealerships. I can honestly say I have only been happy with one in my entire life. That was a BMW dealership in Charlotte, NC. I was happy but not elated. The dough-nuts were good enough, etc but I just did not have a warm fuzzy feeling. They did what they were supposed to and that is where everything ended. Fast forward BMW number two, Jeep Grand Cherokee, and finally a Jaguar X-Type and move over to AZ. Otherwise known as the present. When first moving to AZ I was a bit annoyed because the only Jag dealership was in N. Scottsdale. I was very spoiled in Charlotte as it was 2 blocks from my home there. And other than close is was pretty much a snooze going there. So I reluctantly went to N Scottsdale a few times and was slow to warm up but eventually did. The best thing the dealership could have done was hire a service technician named Dan M. Dan does such a good job you would think he owned the place or at least has a steak in the year end profits. Dan IS what makes this place. He always makes sure I don't over spend and is always fair. I don't recall ever being up-sold or feeling pressure to get rid of my 2004 model. I get treated (in my opinion) just as I would if I had a 2012 model. Did I mention I got my car for a NON-Jag place? Yup...and they are awesome about honoring my warranty. People, this is as good as service can get. I recommend you get a Jag just so you can get treated the way a customer should be treated for a change. I myself will be replacing my car by the end of this year and I was honestly going to go back to BMW but based on the great experience I have had at Jag I have decided to make my next purchase the XF. I saw that it really is a great car and by doing this I will get to come back for more jaw dropping service. ....Last visit was today. I had a damaged wheel. It could have been a $600+ bill easily for the one tire but Dan was able to have the tire inspected by a service they use and get it fixed for $150. Now that is awesome. And he happened to have a delicious looking box of French mini pastries and I could not resist but to ask for one. He was happy to share and told me to have as many as I liked; I opted for one since swimsuit season is around the corner. Then, then, then offered to wash poor Jane (the car), she was a mess. I am telling you it is a great group of people working there. I hope they never get rid of Dan M.
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