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| - When I wrote my first review of Discount Tire on E. Thomas Rd. I knew it was a stinging review. Also, that it was valid. As such I also sent my review to corporate headquarters. The same day I recieved a call from Ryan, the manager, of the E. Thomas Rd. store. His apology was warm and sincere. There were no buts or explaining away. He asked what my main concern was and I told him about the issue with the spare tire. He immediately said:"Bring it in, I'll look at your spare and, if needed, replace it free of charge." Turns out it was a donut tire but looked like it had been used several times. It was replaced for free. That was more then I expected but am quite pleased.
The process was lengthy because the donut had to be ordered and because of my work schedule. Each time I went in tho I was given SUPERIOR customer service. When I went in to pick up the donut Jim helped me and even tho, by looking at my invoice, he prolly knew who I was, he was courteous and treated me like john q customer. I appreciated that.
I am giving Discount Tire on E. Thomas Rd. 5 stars because my issues were resolved with grace and dignity, on both sides, intact. But more because I felt like my concerns had been heard. Thank you.
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