Today I dropped off my bichon frise, Sophie, for a first time appointment. I showed the groomer, Shannon,a photo of how I wanted Sophie's hair style look like. Shannon smiled and told me no problem, and that she would be ready in about an hour. An hour and 15 minutes later, as promised, she called and told me she was ready. Sophie was gorgeous, and looked just like the picture I showed the groomer. Not only was she beautiful, but she was calm and happy too. Thank you so much Shannon! You and the receptionist were so pleasant and Sophie is a very happy customer. We will definitely be back in six weeks for another cut and bath.