My husband and I went here for the first time a few weeks ago. We had seen their ad with a coupon so decided to try it after church. The sushi was ok at best but the rest of the food on the buffet was very good. My husband and I agreed we wanted to come back...until we got the bill. The ad showed prices and times for both their locations. The ad did not show dinner prices where going on all day on Sunday. I didn't bring the ad in, just the coupon. They said they could not take the coupon because they had crab on the buffet...what?!?.... And had to charge us dinner prices. So we paid, walked out to the car, and I saw the ad said the other location charge dinner on Sunday's but this place did not say that. After a moment of debating, we went back in to complain to the manager. He took at least five minutes to come talk to us. Then he kept telling me the ad was a typo and he couldn't do anything. After several minutes he took $3 off our bill for the coupon but refused to give us the lunch price. I had even explained that we had never been there and would not have come if we knew that would be the price! It left such a bad taste in my mouth! I spent five years working in restaurants and the customer is always right!
A week later, my in laws took us out to dinner and asked about a Chinese buffet. We told them we liked to food here but we just couldn't go back because of how we were treated! Now we are still on the hunt for a good Chinese buffet, thanks to the manager that argued with me over $7! They lost a lot more than $7 by doing this!! There's too many restaurants in Madison to run a business that way. If your ad is wrong, you honor it, period!!!