I like how I don't have to think. Just listen/watch & do... I do wish the cancellation policy was only in effect if a class has a wait list or is full. I register for morning classes, and sometimes I don't know how sore I am until that morning! I had to cancel a class at 4am today due to pain and scheduled a massage. The OTF app didn't warn me about a cancellation fee only that the cancelled class would count against my membership. I was charged $12. Also the parking lot is VERY small.