Don't call in an order..
I called in an order. "Ready in 10/15 minutes."
When I get there, and I give them my name, one employee starts to pull my order, then says she forgot something. Puts the pizza back in the warmer rack and runs to the back. So I sit for a minute. Another employee comes and pulls the pizza and gives it to a customer that just walked in and ordered.
First employee comes out from the back and can't find the pizza I ordered and has to make another one.
I was waiting 30 minutes in the store and got there 15 minutes after I placed my order.
Just don't call in your order!!!
Walk in and they'll give you what's ready. If it's someone's else's order or not.
Next time, I'll phone order 5 of the same pizzas with a fake name and walk in to buy just one.