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  • We have used Chas Roberts's air conditioning services since we moved into our house in 2008. They have been quite reliable with their appointments, with the exception of their recent maintenance visit; the technician never showed, so my husband wasted hours in wait. After a phone call, we were rescheduled for the next week, and on that visit the tech was right on time. Our faith in the company was restored. However, I'm inspired to finally review them because of what happened a few days later. I woke to find a minor flood in our kitchen--the garbage disposal cracked at the base as our dishwasher ran, causing the water to empty into the cabinet below and the floor. I called Chas Roberts to use their plumbing services for the first time. They were able to schedule us for first thing the next day--much faster than I expected. I was fine with the wait since this wasn't an emergency; I plugged that side of the sink to make sure we didn't let water into the pipe. The appointment was schedule for 7-7:30am. The plumber called at 7am and arrived at 7:30. He assessed the situation and said, yep, we needed a new garbage disposal. I told him to go ahead and install a new one. He had the job done in 40 minutes! I was really impressed. He even asked if we had other plumbing jobs for him to check on while he was there.
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