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  • I had been a regular here and placed fairly decent sized take out orders weekly. The food is always good although they don't always get substitutions right. Since substitutions are sometimes about allergies that isn't super. Anyway, I had not been here in a few months because I got really tired of how terrible the young girls taking the orders over the phones were. I decided I would give it another chance and called tonight around 4:30 to place a take out order. I gave Whitney my name and was about to place my order when I was asked if I could hold. 5 minutes later I was still holding and I hung up. Management, train your employees on customer service. I doubt I am the only business you are losing! It's really sad too when you love a restaurants sushi but the employees can't take a take out order and treat customers properly at off hours. Guess next time I'm craving RA I will be driving to old town. Hopefully they are managed better and value their customers their. Bye bye Kierland. Too many fails for the least acceptable reason.
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