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| - PSUEDO UPDATE - I have the utmost respect for the time and attention that Daniel put into responding to my review. I will make another visit soon and update my review. 2/18/2015
8/16/2014 Save yourself the time and energy and just go a few miles down the road to Frost.
PROS: It was clean, cool architecture and lights, and had an impressive number of flavors. I wanted to like it because it is closer to me than Frost, but...
CONS: There is no organization to serving the customer. Frost and ColdStone, for example, have this down. There is a visible line and they serve people in order by their group and you can sample as many flavors as you like. My husband couldn't get a sample to save his life...so he choose not to order because he abhors bad customer service. Our sample sizes were very small compared to other places we have been. Literally one I couldn't really get a feel for the flavor...such as life, so I passed on it.
When I asked for some of the nuts on top of the gelato (which is something that is happily responded to at Frost) I was told....well they are already in the gelato. Which was basically a NO, and she intentionally made no effort to add them. Our two gelato flavors were far from evenly portioned in our small cheap, styrofoam cups (mine and my daughter's since hubby had been ignored). I realize these were young, probably high school age girls, but it's no excuse, as plenty of other establishments have the same hiring pool and do a far better job with training and expectations.
Most important is the Flavor and Texture. While sampling, I will say the flavors were really interesting....at least the couple I could get and actually taste....the horchata had a light rice milk drink taste with a hint of cinnamon and the chocolate chili certainly had a kick at the end. However, once I made my selections of rocky road and horchata and sat down to eat them, the waffle wedge was bendable and almost soggy (Ewww) and the gelato was mediocre. The texture felt a lot more like ice cream...which is churned faster and has more air in it. While gelato has less fat than ice cream, you never notice it because it is dense and creamier (because it has so much less air). Not so much at Gelato 64. If you know what gelato is supposed to taste like, you will know this is NOT it.
Do yourself a favor and go to Frost. You may have to wait in a longer line...but there is a reason...their product and service are so superior. And no I don't work there, know anyone who works there or have any financial relationship with Frost. It's just stinkin awesome and I'm sad I wasted my Friday night dessert at this place.
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