Alan was tremendously helpful in arranging an AppleCare replacement for my TimeCapsule router/NAS. Alan liaised with Apple and convinced Apple that they should replace my TimeCapsule under my iMac's AppleCare coverage despite not having proof of purchase for the TimeCapsule (note: I had proof of coverage and purchase for the iMac). They were quick to provide updates and made the process much easier than navigating the crowds to work with someone at the Genius Bar of a local Apple Store.