It took the waitress some time to discover that we are waiting for her to come take our order but she was pleasant. Negatives: Menu has several code names that we had ask about.....Angel dust, Kona crust, etc etc. Cute! But not helpful for a grouchy, hungry guy like me now. Two: what's up with the chairs? metal, no padding, with two tubes really constraining my butt and I am not the biggest person! Balance chic with comfy please. Positive: The best hamburger I have had in a long while. I had their traditional burger. Fab! My son piled all sorts of stuff on a chicken burger. That came out even more fabulous! I recommend going their in off peak hours. It took them longer on a previous occasion to get us seated and even longer to bring the food which was NOT the taste and quality of our burgers this time. I guess if they are not busy, they put their hearts into it.