Open Sesame provided a great experience when my garage door broke. It broke in the morning and I had one car stuck inside the garage and I could not lift the garage door manually. They were able to come out the same day to look at it. The spring or coil had snapped and needed to be replaced. They told me that was common and they had already fixed several others in the neighborhood.
Luckily they had the part on hand and were able to fix it right away. He explained everything he was doing as well as provided some maintenance tips. He also took a look at my 3rd car garage door and sprayed some lubricant and made sure the spring was still ok and set to the right tension.
Overall it was a great experience and I was very appreciative of the prompt and professional service.