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| - This review is for A/C service AND Plumbing:
First review, AC:
I have two free services coming from this company due to previous service agreements. I made two appointments with them in a 5 day period to service a rental property a/c unit. The first appointment was on a Friday between 4 and 6. They called close to 6 to tell me they got "held up" on another job and would not be out until later in the evening, so we rescheduled. On the second appointment they called me about an hour in advance to let me know they would be there. I spoke with the office (not sure, I believe her name was Lisa) and said I would be there. They then called back about 30 minutes later on my home phone, and since I had left to go to the other property, I was not there to answer. So, they left a message that they would not come out unless I was able to confirm the appointment...the one I confirmed with them just 30 minutes earlier. My wife came home and got the message and called me to let me know. I then was able to reach the office and asked what was going on. The gal,Lisa, insisted that nobody called and spoke with me to confirm the appointment. I thought that was odd as she even told my the name of the tech that would be coming out. She actually argued with me about it. Then she finally admitted that, yes, they did call and speak with me to confirm. And guess what, it was her? She was the one who I originally spoke with. What a joke. She then said she could have someone out by 5pm (about 45 minutes). I decided to wait. At 5, nobody was there, so I left.
This company is a joke. They wasted my time twice. Then argued with me that nobody called and confirmed with me, eventhough the person who was arguing with me was the person who called me.
Is this there way of not having to perform the agreed upon free service? Seems like it. Fine with me. I have multiple rental properties but will never use this company for any service. The only reason they get one star, is because I can't give them any less.
Plumbing:
Once again, we had this "free" checkup, and so we had them come out for the water heater. This service was to include, a complete drain of the water heater, and a check of the system. When the service guy arrived, we directed him to the water heater. We explained the issue we were having, and he looked at the unit, and proceeded to tell us how much a total replacement would be. I asked him how he was able to determine that without first doing the drain, etc as he was scheduled to do. He then proceeded to tell us that if he did the draining of the water heater, that there was a very high liklihood that the sedament from the water heater would plug up all of the other drains, and cause even more problems with sinks and drains in the rest of the house. Additionally, I asked if he would make sure the tempurature setting was correct and sufficient. He said he adjusted it: a blatant lie. I stood there watching the entire time and he didnt touch it once. When he left, I adjusted it and guess what, that was all that it needed. Water heater works just fine now.
I simply do not trust this company and will never do any sort of biz with them again.
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