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| - My wife and 3 family relatives dined here tonight. We sat ouside by the heaters where we were aware live entertainment was provided. 3 of us ordered the "Grandma Jo's lasagna" on the basis of our waiter's recommendation that it was like a "slice of heaven" The other entrees were the salmon while my wife had the penne pesto. The time to wait for a waiter to take our drink orders, take our meal orders, and any follow up were completely absurd and disrespectful. By the time 4 of us had nearly completed our meals, my wife's penne pesto finally arrived after 2 requests for service.
By the way, NO Italian bread, olive oil or butter EVER placed on the table up front EVEN when we requested it. HELLO??? Anyone listening??
Folks, I have LIVED and WORKED in Italian restaurants in NYC, grown up in Italian neighborhoods throughout NYC and dined up and down the boot in Italy. The preparation and the serving of food is a sacred RELIGION. It better be of high quality and the service even better.
In my entire life I never have experienced a more miserable and disrespectful dining experience. The young male waiter was awful and incompetent. Requests for the manager were neglected and when she arrived, she was basically aloof. Any dignified restauranteur worth their salt would have been apologetic, provided a few discounted meals, and desserts for all. A meager dessert to ONLY my wife was mentioned. 30 minuteds later, nothing!!
The "slice of heaven" lasagna you ask? Very poor texture, limp and served cold. Good thing my folks are dead cause if they were alive, or if this place was situated in NY, there'd be LOUD complaints. But here in Arizona, we are fed crap and are too embarrassed to say anything. If you owners were too busy to accomodate the dinner crowd cause of some festival earlier in the day, well then you need to HIRE more attendants and FAR more competent ones than what I saw tonight.
In Italian we have an old Neapolitan saying about a place like Kokopelli Winery that when you leave you know you'll never go back or recommend to anyone again: "La Croce Nera!!" Translation: The Black Cross!!!
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