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  • Unfortunately, Marisa, an apparent Manager, needs discipline and accountability. I will begin to promote the breakfast "Crunch Wraps" at Taco Bell; I love Taco Bell and have taken years to convince my Mexican wife Taco Bell food has an addictive taste not to be ignored. I understand competent and excellent customer service are hard to experience nowadays. Last week, my wife and I ordered our bacon and sausage wraps thru the drive-thru window to be handed two hash browns instead of my little doughnuts (oh how I crave my little munchkin doughnuts with the jelly inside!). When I told the cashier they forgot my doughnuts, he asked for the two hash browns in the bag (Yuck!). I laughed and said, "really, that is disgusting." Marisa came to the window and said unless I give back the hash browns, I will not receive my doughnuts. I spent the rest the morning in unique fascination to eventually contact corporate Taco Bell, who gave me a letter of apology with a coupon to choose one item on them. Umm, I never received my four doughnuts. "We love you too," Taco Bell, but Marisa should find another occupation.
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