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| - TL; DR - Atmosphere is wonderful. Coffee and drinks are great. Food is meh, with some serious misses, service is horrendous.
Details - I am not a particularly picky person, but the service at the Abbey was apalling. The person who greeted us was rude. After a wait, and a weird attitude, we asked if they served food here or just drinks. She then asked us "Are you here for lunch or brunch?", it was our first time there and it was about 1 pm so we said "Lunch". To which she replied, "Sorry we only serve brunch on the weekend". Why the attitude and the question then!
Other issues with service, the wait staff was kind of bad at their job. The plates smelled of old food and the dishes still had food stuck on them even though they had clearly been in the dishwasher, and no one gave us any instructions regarding the buffet (e.g. Where is the buffet table? Do we leave our plates when going for a second round or use the same plates?). Pet peeve which bothered me but might not bother other people: wait staff would respond to questions with "Huh?" instead of "I didn't catch that" or "Could you repeat that?" or just a simple, "Sorry?". Also if we had a question or wanted someone to get us the check and they needed to consult another staff person or something, they would yell at each other from across the room, instead of just going and talking to one another.
They were out of much of the food, a lot of it didn't taste good at all although the french toast was it's redeeming quality.
The coffee? Amazing. Some of the best coffee we have had in Pittsburgh. Also a really good hot chocolate. The vibe was really great and fun and the decor is phenomenal.
Bring people to the coffee bar. You will get the good vibes, the service is much better and the drinks are worth it. I, however, am never bringing anyone to the actual restaurant.
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