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| - Here's the deal. I booked a Suburban on Rentalcars.com about a month ago. Confirmed the suburban about a week ago. Flew in from Chicago and took the long ride from the airport to the rental "embassy", where Wendy confirmed that I was getting a Suburban. Got down to the garage where Kara confirmed that we were getting a Suburban, but it was on another level and they were "cleaning it". A few minutes later, some dude shows up with a Ford Expedition and Kara asks if that will work. I said, not unless it's a Suburban.
A few minutes later we get introduced to Lyndsey, the manager, and I comment "you don't have a Suburban do you", to which she says "no".
We negotiate a deal that gets me to agree to a five star review.
Now, I'm a reasonable person, and I honestly could care less about a Suburban vs. an Expedition vs. an Escalade. Seriously. Does it fit 8? That is all I care about. I could have left with a 1980's conversion van, but at every moment of the transaction, I was told that I had a Suburban. So, my expectation is that I get a Suburban. If I checked in and Wendy says, "Sorry dude, no Suburban, but we upgraded you to an Escalade." Ok, cool. I'm good. But nope.
To be fair, Lyndsey crushed it. She was professional, and asked me what it would take to get me to a five star review. I told her, she delivered. Lyndsey is THE reason why I am giving a 5 star review. It's a lost art to care about service, and then deliver? I'm impressed. Alamo - you owe Lyndsey something.
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