More and more I realize 2 things: 1) Life is too short to have bad customer service and 2) Life is too short to suffer fools.
Here is the breakdown of the highs and lows:
Checkout (1 star): As I waited in line for an eternity, I noticed why it was taking people so long to check out. It was like taking a time machine back to prehistoric times as they were filling out carbon copies of TPS forms and other things for mini-bars and room charge disputes. Receipts took forever to be printed out and apparently someone was scrawling them on a stone tablet.
Here is the worst part, after waiting my turn in line, I finally got to the counter. I asked the lady behind the desk if she would take a fedex pack (already prepaid) and just have it dropped off in a fed ex box. She said this is not her job and I would have to walk across the entire casino to the business center to drop it off. Mind you I was checking out so I had all my bags. Seriously? That is about as bad as it gets. Apparently she forgot she is in a customer service industry *Sigh*. Had I the time or the inclination I would have pointed out to her where she failed.
Valet (5 star): On a positive note, I asked the valet if he could do this for me and he happily obliged so I gave him a nice tip.
Pool (2 star): Getting to the pool is a real hassle which requires multiple elevators and winding halls if you are going from your room to the pool. Pool area is ok and I like the long stretch in the middle which allows you to get a little workout if you like.
Room (4 star): Room is nice with a comfortable bed. The TV takes forever to get to the regular channels. The wifi worked ok but something about this hotel really screwed with my cell service.
Overall: the lady at the check out pissed me off so bad that I left disappointed.