I live in New Hampshire. I have never been to the storefront business, so I can only review my online and telephone experiences.
These people truly care about their customers! A local shop in Massachusetts turned me on to diyflavorshack, and told me to order via the website to save me a drive to Mass every few weeks. I have ordered online and called for help in store for the past few years, and every time I do so, I couldn't be happier with my experience. They are helpful on the phone and walk me through any foolish questions I have without hesitation!
The prices are fantastic, it's actually cheaper for me to order direct from here than to buy different juices from my local vape stores. They always send coupon codes to make their prices even lower, and freebies!
I will be a returning customer until the day I drop vaping...or drop dead...whichever comes first lol!