4 star sub shop with 2 areas of improvement to elevate them to a true 5 star joint. See if you agree.
My first time there I was really put off by the crew screaming at me as I entered. It doesn't make me feel welcomed it makes me feel bad for the crew who are forced to do this. I once worked at a similar job and remember how much we all hated greeting. When you're eating you have to endure this constant barrage of people screaming 'welcome to Firehouse ' multiple times a minute and it got old fast...TIP: Go when they first open because it's slow and you can eat in peace.
Second thing that makes me feel bad is the panhandling at the register when paying for your order. If I say no I feel bad and if I agree to pay the extra $ I feel bad that I'm paying too much. Many others I know feel the same way. Just raise the prices 15% on everything, donate the $ and stop asking for handouts on every sale.
Why 4 stars instead of 3 or 2? The food is actually good here. The brisket sandwich is my go to meal. I stopped going for a few years because at around 900 calories the smallest brisket sub (medium) was way too filling. Recently I found out about the new small sub size and to me it's the perfect amount of food.
In conclusion please stop screaming at us when we walk in and asking for charity contributions at every sale and this place will be even more popular than it is now!