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  • These people are by far the lowest class personnel I have ever delt with in my life. They have no professionalism, terrible customer service. That's not even what makes it worse, the worse part of having to deal with these scam artist, Marcus, and the store manager Niel, informed my wife that she had to get their 3rd party insurance or the vehicle would not be insured, that is a lie! We are State Farm customers and our current insurance covers the car rental fully. If you read the other negative reviews these scam artist are being left by unhappy customers you will see that they do this to everyone. They said that State Farm covers half of the insurance and we pay the other half, that is a lie, I contacted State Farm and they said they do not cover any insurance, because we are already insured so the rental is insured. So State Farm 3way calls them to inform them of this, And to get our money refunded, Marcus picks up the phone at Hertz and once I explained to him this, and then my wife and then Statr Farm he Laughs at us and says yeah we are shysters..... I couldn't believe it! They are Shysty, lies con artists. Another one of their many lies, the manager stated to my wife, " you can call at any time and remove the insurance " she called and Marcus said she has to bring the vehicle in for an inspection before the insurance can be removed, lies lies lies, also stating that State Farm said we have the rental for only 7 days, that is a lie, we have 1500 dollar rental policy of 80% State Farm pays for the rental. State Farm had to call on three way these con artist and tell them we have a 20 day approved rental, the lady who works for Hertz named Misty said with an attitude " well our system has it for 7" State Farm had to yell at her and tell her that we have it for 20 and that their is nothing else they can do to prove to them that we have 1500$ 20 day approval, finally the Hertz employee said "Okay". I am shocked that this is a company, and that they are still in business... Go to Enterprise and save your self the heartache and money, don't negotiate with these terrorist.
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