My family and I had been looking for just the right dog and had left messages/emails for several organizations w/ questions about various dogs. Instead of simply emailing me back, Jen actually phoned when there was a dog that fit our needs. The fact that she actually made the phone call was what prompted me to drive all the way across town (we are in Ahwatukee and they were showing dogs up by Arrowhead). We ended up adopting the sweetest little black terrier (Stella) from them. It is easy to tell that they took very good care of Stella while she was in their care. She is healthy (we had her vet checked) and happy. Jen said that I could text or call her at anytime to ask about anything. I texted her one question this weekend and she called me immediately. We had a nice long conversation and she was immensely helpful. I have really been impressed with Little Rascals Rescue and have been telling my friends every chance I get. Highly recommended.