I've been to jersey mikes all over the country and have always been disappointed. But this one in particular has a lot of heart.
The first time I came for lunch, the restaurant was relatively new and there was the owner (I'm guessing) in a booth struggling over finances and buying inventory. But then he got off the phone with someone and relaxed, taking a deep breath. With a big smile, he turned to me and said "thing are really looking up"
I have a tendency to mask all these chains as objects and often forget about the people. I like to imagine that this man set a goal and kept working to achieve it.
I'm here for my third time at this location and am always struck by the kindness of the staff. They really care about their customers and know many of them by name--Not something I would expect from a normal chain.
TL; DR: great subs, and even greater staff