Updated: The store contacted me via message here afterwards in January 2018 apologizing and offering to check in with the location to work on the issue. They also offered a gift card. However, I never realized I had a message and missed it. I still think that was very kind of them.
Great food, but the customer service lacks. Always preorder, walk in after time given and can see our food ready and still always wait at least 15/20 minutes while they do other things that don't need to be done at that moment. By the time we get home our food is always super cold and condensation soaked. Same issue no matter when I go in or how not busy they are. I never mind waiting, but they need to learn how to prioritize and work together. That said, I go back because I LOVE the chopped broccoli salad.