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  • Your company has completely lost my support. I will no longer be a loyal customer or ever step foot in another QT again. If I drive and see a QT, I will be more than happy to drive right on by with nothing but negitive thoughts. I moved and bought my home near a QT because I loved and was excited with the brand. Your Charlotte location at 2326 Sandy Porter Road has been the worst experience the past month and a half and is suffering serious decline in service and availability. I enjoy the food and ice cream, but this location shuts the kitchen down at 8 pm, which is unsual for any food service in Charlotte. Also, they shut the brewed flavored teas down, along with the hot chocolates anytime between 8 and 10 depending on when they feel like it. They also put pastries out whenever they feel like it. The employees no longer smile or greet. This lack of service is a shame and embarrassment for QT. The unit manager for this location is tarnishing your brand and is not doing their job to bring excellence in convenience; they are running this store into the ground. Seems like a free for all with management and employees. If you EVER want my business back, I deserve an appology, not excuses, from the unit director as well as their responsibility to make things right. At this point, I have no respect for your brand and will make known of my poor experiences at this QT location.
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