my mother died 2 years ago and left me lots of gold jewelry there was a fellow name alex who has since quit to open his own store back east he was fabulous!!! he took my gold one bracelet, necklaces, ring and gave me the value of the gold one piece at a time I got a refund of $100 cash do to staying with the price of gold!!! fab guy sooo pleased a few months later I took numerous pieces of jewelry in expecting the same service what I got is still burning me up the girl that works there did not piece out the value of each individualpiece like alex had done she swooped it all up in return for a small band and setting for my diamond and a simple gold thin neck lass for my diamond I was shocked but excited for my marriage ring needless to say there was a lot of money in what I took to her tennis bracelets thick gold necklaces earrings and more I bet she was so proud of herself for making a ton of money off my dead mothers back she even sent me a handwritten thank you note I know Christopher's is a high quality store but I feel totally taken advantage of and I am still very upset I know there is nothing I can do about it except warn other potential buyers of my devastation taking advantage of me very wrong and totally wrong Peggy McDonald Chandler Az.