Went here for my daughters birthday and the marsala was in a gravy. The salad was completely white lettuce.
We had a 1/2 off one entree coupon and they would only take the discount off of the child's meal. Absurd right?
I then wrote them concerning my unhappiness with their restaurant. Here's their response...
Dear Ralph,
Thanks for your email. I was your waitress Sunday night. After you left I did ask with regards to the coupon and learned I should not have taken it off the childrens menu. I do apologize for that. Coupons are valid on the entree items only that are not on special. On the coupon it states
"Not valid with any other specials" With that being said, Your coupon would not have been valid on your chicken marsala dinners. I was not aware you were unhappy with your dinners or I certainly would have offered to remake them, or get you something else in its place. The coupon would not have been valid on your hoagie purchase as its a sandwich.
I'm sorry your visit to Ann's was not what you have come to expect. If I can do anything else please don't hesitate to let me know.
Thanks
Jodie Brown
Office Manager
Ann's ChophouseFamily Style Restaurant