I made an online reservation 2 weeks before our arrival. Check in was 4pm and check out will be 10am the next day. We arrived around 8pm and they made us wait for more than 30 minutes for our room. Apparently online reservation doesn't get any priority in room reservation but instead, they prioritized those ones that walks in to their hotel first. I find it very upsetting after paying ahead for online reservation, coming into this hotel without any available room at all.