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  • Luxor, what happened to you!? My friends and family used to love it here but I was so disappointed last night. I will never book here again. Checked in and was sent up to a dirty room. Called front desk to let them know and got no apology. Was moved to another room to find out they just implemented a non smoking policy. News to me, wish they would have told me that when I booked 2 months ago so I could have booked else where. They refused to accommodate me and the second room was in a part of the building where everything looked all run down with no view and confusing as heck to get to. The "Manager" Chris S showed no concern for the inconvenience I was caused and refused to refund me for my full stay. Apparently they are so hard up for money now that they had to steal my $56 for the first night and only refunded me the next two nights. We called Excaliber to tell them what had happened, and the Manager there was sincere and happily booked us last minute there. Upon check-in at Excaliber, we even received a complimentary upgrade just because of all the crap Luxor put us through. Now THAT'S Customer Service! I'm definitely writing to the GM and Corporate about this horrid experience at Luxor.
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