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  • I'm a longtime customer at this store, back even before it was a Fry's. I'm usually relatively happy with this store. Tonight I had a different experience: we stopped to buy Powerball tickets for the drawing tomorrow. The staff person at the sales desk was selling lottery tickets to a woman, and I went to stand in line. Long story short, when I asked where to stand to buy tickets, I was told that she closed at 9 and that she had to do reports. ?? It wasn't 9pm, but 8:55pm. So, if you close at 9, close at 9, not five minutes to 9. We went to another store to buy our Powerball tickets, and I'm not sure I'll continue to patronize this store on a regular basis. I will shop here again based simply on convenience and the gas station, but it was a really negative experience. I was told by a floor customer service person to buy our tickets from the ticket machine kiosk...I responded I wanted to buy mine from a real person, and was told that 'I'll put your money in the machine for you.' Yeah, thanks - I wasn't amused then and I'm still not now. We went in feeling very upbeat, pooling our money to try to win the big prize, then having to get back in the car and drive to another store to buy the tickets. Big 'boo' to you, Fry's, for a rotten end to what had been a fun evening.
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