well, i called to get my border collie an appointment for grooming today, which they said they had available, i gave them my information and they asked to place me on hold; i held, and held, and held. no big deal. but when they were back on the line, they informed me that the groomer "didn't feel like grooming a larger dog." great business model guys. i guess i'll stick to my usual petsmart on elliot- they're further away but far more accomodating.