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| - After a rough six months medically, I was referred to Dr. A Kassir for surgery. Being sick and needing surgery is a scary process for anyone. Professionally, I had accompanied many patients to surgical consults and frankly, I (internally) critiqued their patience, bedside manner, communication, and compassion. It is a fearful time and often patients don't know what to ask or what is important and sadly, medical professionals are not psychics. I have had patients complain when their concerns were not anticipated and am aware of some who then reacted quite negatively to this. I had two pre-op visits with Dr. Kassir. I came prepared. He answered my questions and elaborated on some. He was patient and when I hesitated after one of his responses (I was actually formulating my next question) he repeated his previous answer just in a slightly different way. One of my petty peeves is comments re "size". What is "small"; the size of a pin, a marble, or a golf ball and compared to what? After 5 years with two different specialists, I got the best, most detailed information about my condition, including an absolute understanding of the physical size of my issue. I had done my homework regarding Dr. Kassir's skill and surgical reputation and I was pleasantly surprised with his office interaction. Highly skilled people often do not do well talking to us "commoners". We don't speak their language, don't understand the technicalities, then often frustrate them and cause them to be impatient. Communication is so important with any medical professional and I was really impressed with Dr. Kassir. He was patient, spoke in understandable language and was reassuring. I felt very comfortable heading into surgery with my greatest anxiety being that the gardener might hack up my plantings while I was hospitalized. My surgery was successful and I am recovering nicely. His staff is friendly and efficient and appointment waits were minimal. As my recovery has progressed I have had additional concerns and questions and have gotten immediate responses. While nobody wants to have surgery, I have been quite pleased with the process and care I received from this Doctor and appreciated his communication skills as well as his surgical skills. For those who find themselves in a similar situation with any Doctor, come to your appointments fully armed with questions (it's hard to remember when you are anxious) and, if possible, bring an unemotional advocate who can write things down for you.
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