I would give a rating of 2.5 stars if I could. I'll start off by saying that the food, especially the cod and lobster mac & cheese is amazing. However the food isn't good enough to cancel out the shitty service we received. The manager of this place is awesome, but unfortunately the FOH staff except for a couple of servers bring the place down.
I made a reservation for two people last Wednesday for 8:30pm. I'm not sure that the hostesses know what the point of a reservation is.... It's to reserve a table for a certain time. We arrived at the restaurant at about 8:32pm and we were told that the table is almost ready. Around 8:45pm I checked on the status and was told "the people are about to pay and hopefully they leave right after". The hell.. the table should have been blocked off before the reso and if they sat a table around 7pm they should have given a 1.5hr time limit. Needless to say, we weren't seated until 9pm.
When we finally sat down and ordered. We received the food before getting any cutlery. After ten minutes and asking three different staff members, a server finally brought some out. If I'm paying a minimum of $30/head before taxes, tips and beverages I'd expect to at least get some freaking cutlery. My date and I were taking turns sharing a spoon. Classy.
If you decide to dine here, try to book a reservation earlier than you'd like to be seated to make sure you're actually seated on time.
Cheers.