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  • WOW! What a difference from Southpark's store. I walked in for my 5:40 appointment & was immediately told there was a small delay, say around 5 minutes. While I waited I was able to take in this 3 day old store. This location is so huge & so much brighter than Southpark. Naturally, the layout is basically the same. The employees are much friendlier, too. Unfortunately, when my 5 minute wait turned into 40 minutes :( - the "check in" associate kept me informed every so often. As my recent experience @ the Southpark location, they seem to underestimate the time it takes for Geniuses to look over iPads, iPods & iPhones. When I finally did get seen by my Genius, he was patient & did not rush me. He talked to me "one on one" about my issue (which thankfully I only needed a hard reset of my iPhone) & actually did the reset there. Afterwards, he checked my phone out to make sure it worked & I was happy with the resolution. Customer service...that's what it's all about. I'm so thankful this store is nearby & hope they keep up the good work...just work better on the appointment times. ; )
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