On Saturday night we decided to make reservations for my birthday - turned into a disaster . We wanted a table for 20. When we arrived I noticed my brother in law at a booth pretty far from our table , we were told that the people with kids couldn't sit at the high bar tables they had set up for us... My friend made the reservation and they told me that if we don't tell them there's kids going they don't sit you at a table for kids ??, is this not a family restaurant ?.. Anyways after 20 min of standing in the restaurant and having the servers act like we were such a inconvenience and in the way they finally got us a table. They had set up a row of bar tables and then a booth behind that table so the kids and their parents could sit behind us. It was awkward and I felt rude towards my friends who came for my birthday considering I had my back to them . We then had a rude waitress of coarse . She couldn't handle a table of 20 and was flustered just taking drink orders. When my sister in law asked for a drink she rolled her eyes , when we asked for a refill she said she "isn't doing refills right now" . Our food was good . No complaints about the food. Then for desert we weren't offered dessert menus at all. She quickly walked out to our table and handed me a bowl of chocolate something with breading ( she didn't tell me what it was) then said from Kelsey's for your birthday.. I want to just add that the table of 4 beside us got desert brought out and they sang . I was wondering why I was just handed it rudely and then I realized on a table of 4 tip isn't automatically added, on our table it was so that meant she didn't have to give effort for it. After talking a manager he offered a free entree for next time. I personally will not be returning to this location, so i said her tip should not be the amount that was added and my friend who was there is also a server for a diff restaurant and she also told the manager from her perspective. He took a item off our bill so I'm assuming the lazy waitress still got her 12$ tip from each of us .. She was awful . Zero hospitality . When we were leaving we were told from a miserable blond to please get out of the way of the servers desk which is placed literally right beside the door. So we rushed outside when she just rudely walked by didn't even stop at the waitress desk. She just wanted to be rude telling us to move..
This experience was so bad it should honestly be brought to higher management because If it were my restaurant I would want to know and make some serious changes.