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http://www.openvoc.eu/poi#funnyReviews
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  • I specifically scheduled a cleaning and am a 1st-time patient. When I got there I waited 45 min to be seen, after getting x-rays I waited another 20 minutes in the chair to see the hygienist, who only "inspected" my teeth, told me I had minor periodontal disease in a few spots and then was told I needed to wait for the dentist. From there I waited even longer for the dentist, while listening to the staff argue about things not being done. I saw the dentist, was told I had no cavities and was told to go see the front desk. I said I scheduled a cleaning and the dentist stated they would check and see if it could be done today. I waited longer in the chair for an answer, the dental assistant then starting telling me in a very rude manner I needed to get up and I needed to wait in the waiting room because she needed to clean the room. I left and went into the waiting room where I was still awaiting my answer on if I would receive a cleaning which, is the reason I made the appt and took a day off work. I then spoke with another person of staff named Nicole, who was also very rude, she snapped at me that cleanings are not guaranteed (how would I know this?) and that they were trying to get in contact with the next patient to reschedule and they were doing all of this ton accommodate me (very rude with much attitude). It was decided that they could start my cleaning, do about 15 minutes then I would have to come back 1.5 hours later to finish. My appt was at 11 am, I left there at 1pm, had to stay in the area and wait until 2:30pm when I came back. I waited another 30 min to finish my cleaning and then was able to leave at 3:45 pm. This office is so unprofessional and lacking any type of customer service. I was waiting before even seeing anyone and was made to wait even longer while they were insistent on taking other patients on time, instead of pushing them back as they had done for me.
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