| rev:text
| - Attention to Kampai Manager.
A couple months ago my friends and I wanted to pass by and check out this place. Your staff was friendly and helpful, the crowd was amazing, and the decor was on point. In my humble opinion, your signature alcohol drinks were extremely weak. I suggest you perhaps reviewing the recipe and alcohol portion. Regardless this place did not stop me for wanting to organize my birthday party in summer 2017- I truly believed in your business. I left that night satisfied and only said great thing to my friends about your business.
Unfortunately, last night completely changed my perspective of your business and staff- something must've happened because 60 of my guest for our birthday party was refused at the door. This reservation was made beginning of December and we received a phone call Wednesday, January 4th to confirm our reservation. We indeed confirmed for 60 people.
If someone should take responsibility, here is a description of your staff who initially took the reservation: Tall, slim-figure, wearing glasses, late 20s early 30's.
Last night entrance was entirely a huge mess and I have a video that i can provide to you upon request. What happened?
Our guests were told by your bouncer to wait outside, in the cold- again this reservation WAS confirmed, yet my guests had to wait under -20 degrees for over 45 minutes? Let me remind you that our table was ready and the birthday girl was inside waiting for us.
Shortly after, we started realizing that none of us was able to get in because according to one of your staff, there is no reservation made after 11.
Again, we are talking about a reservation that was CONFIRMED for 60 people.
So the birthday girl @natalie pham stood up from her reserved table and left.
Here is a personal message for your bouncer last night:
Regardless of your job description, you had absolutely no right to aggressively push my girlfriend. I can empathize with your frustration, having to deal with your surrounding and the people- but goddamn learn how to control your emotions. Literally shoving my girlfriend was not an answer, she was just trying to leave Kampai and apologize to her 60 guests that were waiting outside for her.
So dear Manager of Kampai, I am genuinely so disappointed in your business and how things were handled last night. Please have a meeting with your staff and restructure the business. Your staff is the image of potential future business.
I was honestly excited to throw my birthday party this summer. Ask anybody, 16 bottles of alcohol and magnums at Soubois- my friends know exactly what I expect from staffs and friends. I genuinely do not ask for much, except for treating my guest with kindness and fairness.
And Kampai, you failed on every single aspect.
Amongst all 60 people on the guest list, you have rejected doctors, pharmacist, lawyers, business owners, restaurant workers and owners and last but not least: passionate foodies.
Not only have you lost me as your current and future client, but you left a disgustingly bad taste to all my guests.
I hope this was a lesson for you as much as it was for me.
Our entourage is immense, and unfortunately bad news spread fast.
As for me, you will no longer receive a single penny or investment until the situation gets cleared.
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