This shop is run by a family, more specifically by the eldest daughter, Dawn. This put me at ease from the very beginning, I feel like men mechanics can spout a bunch of car jargon and know that most women do not have a clue!!! Therefore charging a ton of money for useless things.
I took my 12 year old Volvo there for a "noise". Anytime there is a noise, who knows what it really is. I was scared to death it was something major, but it ended up being a simple fix, BUT what I liked was that they alerted me to another more serious issue my other mechanic failed to spot - a crack in the radiator and some worn and dried out hoses. It was not high pressure sales of any kind, simply them finding it, communicating with me, and then letting me make the decision to fix it or wait.
I was glad they were able to help prevent something bad from happening in the future, for that I am very thankful.