The worst customer experience I could ever imagine. I wish I could give negative stars. I have to imagine that Plumbing Supply companies in ISIS controlled Mosul Iraq have a better customer experience than Standard Plumbing Supply.
My general contractor sent me to their pick out 2 valves, 1 diverter and 3 shower heads. I get treated like a big jerk from the minute I walk in the door - the lady is way too busy to help me pick out what becomes an almost $2,000 order. Seriously, she gave me and my wife maybe 6 minutes of her busy day. This was 2 weeks ago. Our new shower has been great to look at and hangout, problem is the standard Moen equipment we ordered is still not there - so it is more of closet or sitting room than a shower at this point. I have called 4 or 5 times - every time my sales associate is too busy to talk. My GC says he has called countless times as well - fruitlessly.
The last I heard from them is how sorry they were last Thursday and they were going to have the parts sent overnight via FedEx. Well today is Tuesday @ 5:35PM. So either they are complete liars or have no idea what the common term "overnight" means with regard to shipping and freight.
Bottom line: I would rather chew glass then give them another dollar.