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  • I needed to see a medical professional yesterday and went to CareNow on Eastern Avenue. This was one of the few options provided by my insurance Anthem. Looking at past reviews, I had apprehension about this facility. I called to see if a time slot was available and like a prior review stated - the front desk staff is "aloof". She told me the process is first come first served. I arrive and one of the first postings on the rolling screen is an Online Reservation process. Thanks for helping the sick with an attitude of "collecting my paycheck and not really caring". Lots of forms to fill out, all asking the same information. Is it possible to give my name, address, email, phone number once? Seems like I must have written it 5 or 6 times. Read the issues with billing, but I was fine. Charged my copay with no issue. Waited a while to get into the exam room, and then a fairly thorough check of vitals and past history. The med tech took a swab for flu and told me it takes about 10 minutes, No information as to the next step and I waited in the exam room about 30 minutes, Finally Logan came in, and he is the PA. Exam was thorough and he prescribed two meds. Total time 2 1/4 hours. Glad I went. The overall process at this clinic needs significant improvement - lots of duplicate information of poorly designed forms, aloof attitude at the front desk. Experience with Logan, PA, was good.
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