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| - I would have given it FIVE STARS- but removed TWO stars for the server, service. Usually I get their dinners for pickup/take out only. I really enjoy the food, it is quite good and never have had a bad meal.
My first Dine In experience is my LAST dine in experience, ditto for my diner-mates, as it was their first T.R. experience and they were turned off.
First, we (three adults) were seated in the "Noisy loud children and families" section and in the VERY furthest seating all the way to the back and in a corner. We were not asked where we would like to be seated, and whether this seating was fine (it was not). The ambience: depressing. The very large and loud family seated next to us (no fault of the restaurant of course) after finishing their meal, got a To-Go box and literally scraped every last crumb, crust, and condiment left on plates into the boxes to take home. I noticed another table unrelated was doing the same- I mean scraping off every little crumb.
Our server was a way too familiar. She spoke to us as if we were close friends and often interrupted our tables conversations without asking for her advice or help. Our table was in the midst of deciding what to order while our server waited beside us (we're fast orderers by the way, I already knew what I wanted) I urged my friend to "get their mashed potatoes and brown gravy, they're dreamy" the server then butted in and said she (and I quote) " I mixes [sic] up my mashed potatoes and the rice together and eat it up, it's so goooood" ... I told my friend "well, this is the first time I've ever been repulsed from ordering something on the menu, by the waitress!" We received our dinners just fine, everything was fine. Server comes back- "is everything ok?" Yes, yes everything's fine.. Waitress : It's GOOD, huh?!" she pronounced "good" like "geeeuuud". and nodded her own head up and down at us energetically.
The whole atmosphere of the place, and the server, gave our table a sad and pathetic feeling, like we were there just to get "filled up" and were lucky not only were we receiving food, but LOTS of it. Just sad and I felt dirty and icky when we left. Dining is supposed to be a fun, happy and better experience than what you get at home, not lower. What's bad is, Texas Roadhouse probably will have no idea that their servers are like this, and probably won't care they lost at least two diners. Me, I will continue to order, but only TO GO orders, never dine in.
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