Went to get a replacement key for my car. I called prior to going and I got an estimate. I was greeted professionally and promptly. When Ana, the cashier collected the payment she quoted me another amount. I mentioned to her the quote I received and she then sarcastically replied "I'm sorry", then started laughing at the situation with another coworker while I was still standing there waiting to be charged.
Needless to say, it was a negative customer experience. I would probably recommend you go to another dealership for service.