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  • My husband called New Era Reality this morning to make an appointment to see a rental property in Rhodes Ranch. He spoke with Bridgette and asked if landlord of property is willing to do a 2+ year lease? She responded saying she'd have to check and she'd call him back. Bridgette called back and told my husband that the landlord is willing to do a 2+ yr lease. So my husband said that we'd like to see property. Bridgette asked if he was aware of the landscape & pool fee services, my husband said no what are they in addition to the rent? Bridgette said I'll have to call you back with that information. OK.....so we waited & finally got a call back with the info on the fees and my husband said the fees are fine are we ready to make the appointment? She said that she'll get back to him with a time. Needless to say she never did get that appointment for us! Even when she said she'd definitely call by end of day! My husband called Bridgette at 5pm and asked if they even want to rent this property out and she responded by saying that it's been a very busy day because it's the 5th of the month and we have to call tenants that are late in rent, and well, you can call Henry, I think he'll be available to show you tomorrow. My husband was so mad that he told Bridgette that if New Era Reality wants to rent this home out to have Henry call him. We are not holding our breath for that call!! I am glad to have a glimpse into this incompetent company, I do not want to follow up constantly for simple answers to questions. Or to just get an appointment made! I get it though there's no money in rentals for these agents so they just don't care. I wonder if the owner of this house knows how they just blew off a really good long term tenant? This experience was exhausting! I had higher hopes. To answer Ms Rain L comment down below; Bridgette never offered to show the house at 8:30am or 6:30pm, she said, 'I may have an opening at those two times' my husband said that the 8:30am doesn't work but the 6:30pm may work. Bridgette then said, 'I'll get back to you'. And she never did! Nor did she give Henry our number to call us regarding the house! What a joke this company is! Will never recommend New Era Reality!
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