This is a rather average "big-box" bookstore of the likes of Borders or Barnes and Noble...specifically like Barnes and Noble because the cafe is Starbucks. The top floor is nice and spacious, a very open feel. It's rather sparse with shelves actually so each section has not so many books, but I did find one I was looking for. I think it's more about ambiance than merchandise which has its pros for sure, but though there was the one thing I found there were three things that I couldn't find. Looks like I'll be hitting Amazon after all.
Meanwhile in the cafe on the second floor where I worked on my laptop for two hours it is rather dark and the roof feels very low...I was sitting on the edge of the covered part and the difference in mood between looking left to the 'up' escalators versus right towards the 'down' escalators was the difference between a bright morning and a cloudy dusk. Most of the seats are in the dark part. And no free wi-fi so it's only good for certain work...and of course the coffee isn't very good either.
The magazine section is reasonable, about what I expected. I spend a lot of time in lots of book stores across the globe and this is rather par for the course. I can think of a few things that it lacks but nothing special that it has. It's almost identical to the B&N in Utica, NY and in Ann Arbor, MI. I guessed that Toronto could do more and better and I'd love it there, but I was wrong.