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| - Looks like I'm on a roll with getting horrible service at what are usually pretty decent restaurants lately! I went to Sam's Cafe last night with two of my girlfriends and based on my previous experience at the downtown location, I figured we'd get a pretty decent meal. Not the case!
Carter, our server, was awful. I hate to be so hard on him but as soon as he took our drink order and we didn't order any alcoholic beverages, he went downhill from there. My friend Allyson ordered the rotisserie chicken special and I ordered the applewood smoked pecan salmon. DeDe had a few question before she decided and Carter not only had no clear answers for her, he didn't bother to try to get the answers. Unacceptable! (Just to clarify, these were basic questions such as 'what kind of vegetables come on the fire grilled vegetable tacos?' and 'What is the marinade for the chicken fajitas?')
The next thing we know, we are given their special chips and salsa... I love how they combine sweet and salty in a colorful arrangement! Those were delicious. However, it was a good ten minutes until we saw our water and when you are eating salty chips and salsa, it's nice to have something to wash it down with! Minus star #2.
So, our food comes and DeDe's fajitas are totally different than what Carter explained. She isn't bitchy about sending them back but kindly asks for just the chicken and vegetables on a plate since that is what she was expecting. This is where the 3rd missing star comes in - I am not kidding when I tell you that DeDe did not get her food until after both Allyson and I were done eating ours (and we were eating really slow)! It was not right... and Carter was not very apologetic. He came over to offer us a free dessert but being that we are all in healthy eating mode, we declined. They did take the fajitas off the bill in the end, but it was expected at this point.
So, I know it was just one bad experience, but if I feel like Sam's Cafe again, I will probably head to the downtown location or just have lower expectations in the future.
Bottom line: decent meal + bad service = 2 stars!
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