I have mixed feelings as I just got done walking through my house after using this service and while the floors are immaculate, other things have been neglected. Dusting is sub-par (blinds, fans, etc) and this was one area I really needed focus on. I keep up with daily pick up but am looking for someone to come in monthly to really clean the place in areas that I don't have time to spend on. Although they are pricier than other companies, I chose Queen of Maids because other reviewers made it seem like this would be the company to do just that. None of the toilets or sinks were cleaned (which may not have come with the service, I am unclear on that still) and some of the tile floors had left over clumps of dog hair that the mop didn't get. The shower was another thing I needed scrubbed well, but I will be re-doing it as it is streaked and not fully rinsed. Lastly, although the bedroom looked tidy, some of the dog's toys and my shoes were thrown on the bed in a pile. I don't put a lot of stuff on the comforter because it requires dry-cleaning so that was a bit of a turn off. I realize we have a larger home with a big shedding dog, but that was the reason I needed a cleaning company to give me a hand. Will probably hire someone cheaper next go-round. I called the office during office hours and received an automated system that told me to go online for assistance, so if this pans out better I will adjust this review accordingly.